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Rural Fire

Office 365



QFES Office 365​ is now live for all volunteers!

Volunteers are an important part of the Queensland Fire and Emergency Services' (QFES) workforce and the phased roll-out of QFES Office 365 from August will bring a new level of connectivity, communication, collaboration and engagement for volunteers and the wider department. 

The decision to standardise our communication tools aligns with the 'One QFES' vision of an integrated department working together to meet the needs of the communities we serve. Streamlining our work and processes will also strengthen our day-to-day business.

​Volunteer Communi​cations

By enabling volunteers to work together online​, QFES Office 365 will also streamline and strengthen communications at a local level. This will include improved real-time communication and collaboration before, during and after any emergency event. These new communication channels are in addition to those already in use within the SES and RFS.

What’s in the QFES Office 365 roll-out?

QFES volunteers will be able to use QFES Office 365 for everything from corporate email to project and team document collaboration and online meetings. It will give our volunteers access to communication tools anywhere, anytime and on any device.
As a starting point, each volunteer will receive a dedicated email address which, when activated, will be their point of contact with the department. This will provide a fast method of contact and will complement existing and essential face-to-face communications. Other QFES Office 365 capabilities include an online calendar, instant messaging, file storing and sharing as well as access to a suite of Microsoft software such as Word, Excel, OneNote and PowerPoint.
Volunteers will also be able to host and participate in video-capable online meetings with colleagues across the department from a desktop computer or mobile device. The table below gives a brief explanation of what will be available in QFES Office 365 once the phased roll-out is complete.

Email and calendars – includes Outlook email, 50GB mailbox storage and send attachments up to 150MB.
Online meetings – with audio, HD video and web conferencing. Join meetings from a computer or mobile device.
Instant messaging and Skype – connect via Skype for instant messaging, voice calls, video calls and to let people know your availability.
File storage and sharing – 1TB of personal cloud storage, share documents with others and control who can see and edit.
Office online – create and edit Word, OneNote, PowerPoint and Excel documents.
Work management – create new plans, assign tasks, share files and chat about what you're working on.
Professional digital storytelling – create engaging, interactive web-based reports, presentations, newsletters and training.
Search and discovery – search for content across Office 365 based on personalised insights.
Corporate video portal – QFES-wide video upload, sharing and discovery.

How ​to access​​ QFES Office 365

  1. Log in to the Volunteer Portal at
  2. Before selecting "Visit RFS", click on the Change Profile button in the top banner
  3. Your personal details will be displayed with your Office 365 RFS email address. 
If you have not previously registered for access to the Volunteer Portal:
  1. Visit the portal login page and select register.
  2. Complete the Member Registration form with the details you have provided to us and Submit.
  3. Await confirmation of portal access. Once your account is registered successfully, the success page will display your Volunteer Portal Login ID and your Office365 email address. 
Your Office 365 email address is your Office 365 Login ID. The password will be the same as your registered Volunteer Portal password. 

If you have forgotten your password, please select "forgot password" on the volunteer portal login screen and follow the prompts to reset your password. If you continue to have problems, contact the ICT Service Centre by telephone on 1300 487 722.

QFES Policies

Acceptable use policy

Electronic Communications and email Policy

​Email changes

Each QFES volunteer will receive a dedicated email address in the format below:
  Scientific Branch
When you activate your QFES Office 365 account this email contact will be used instead of your previously nominated personal email accounts such as Gmail, Hotmail, Telstra, Optus, iiNet etc.
This change ensures you will continue to receive news and announcements from QFES even if you change personal or work email accounts. It will also allow you to keep and manage your official RFS or SES communications separate from other personal or work email accounts. If it is more convenient, your new QFES email address can be redirected to your existing ​day-to-day account.​

Sta​​y informed

To help you stay informed, information about QFES Office 365 will be available on the Volunteer Portal and the RFS and SES websites. Questions or feedback can also be directed to:
  RFS Members            
  SES Members            
  Scientific Branch Members​